Recently, Shenmue III has joined the Epic Games Store exclusive list. Fans were not happy about this decision, especially those who funded the game on Kickstarter. Some asked for refunds and were denied. Following that can of worms, Ys Net has followed up with a new statement that will offer refunds to those who donated to the game.

The post starts with Ys Net going into detail about the decision to be an Epic Games Store exclusive

“As noted in the updates and survey at launch, we had originally planned for PC distribution through Steam. Taking publishing and sales considerations into account, Ys Net and Deep Silver agreed to our partnership with Epic Games Store on PC version distribution. As a publishing partner, Deep Silver has greatly contributed not only to sales and marketing, but to scaling up the game so there is more Shenmue III to begin with. Also, Epic Games has been with us from the start of the project when we adopted Unreal Engine 4 for development, and have given us their support throughout the development process.”

Ys Net did clarify that it attempted to offer a similar deal to Metro Exodus, providing keys for Steam for those who backed the project. However, due to the nature of performing such as task, they would be unable to complete it on day 1. Instead, those who wished to wait for a Steam key can do so but if this is still unacceptable a refund will be honored.

Those who invested in specific tiers that allowed for additional digital content within the core game won’t be getting an entire refund as the content has been created. Meaning if you invested into certain tiers you won’t be getting a full refund.

Those hoping to bypass the Epic Games Store and go for a physical edition won’t be able to. According to the developers, “the PC Physical version will be delivered on disk. However, the disk will contain the Epic Games Store installer and not the actual game data.” This has become mostly a standard among physical PC games as many physical versions usually serve as a middle man between the launcher and the game.

Shenmue III releases for PC via the Epic Games Store and PS4 on November 19.

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Adam S
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Adam is a Senior Staff Writer for GamerAssaultWeekly with over 5 years of experience in writing and is completely obsessed with video games. He holds a BA from Brooklyn College and lives in NY.